RioStudio Support
RioStudio makes short vertical videos from an idea: type a topic, review and edit the script it writes, choose a style, voice, language and length, and it renders a video with images, motion, narration, captions, music and sound effects. We are happy to help: info@rioreply.app.
Credits
What does a video cost? The app shows the cost before you render: 1 credit for 15 or 30 seconds, 2 for 60 seconds, and 2 more for a fully animated video. The first re-render of a finished video is free.
How do I get credits? New installs get a welcome credit, you can watch a short ad for a credit (a few times a day), and RioStudio Pro adds credits every month.
Failed or cancelled renders
My video failed. Did I lose credits? No. When a render fails, its credits are returned automatically, and you get a notification if they are on.
I cancelled a render. Cancelling before it starts always returns the credits. Cancelling one that is already rendering returns them a few times per day.
Photo tools
What do Restore & colorize and Bring it to life cost? You get 2 free restores a day (30 with Pro), then a restore costs 1 credit. Bringing a restored photo to life costs 2 credits. If a photo job fails, its credits come back automatically.
What happens to the photo I upload? It is processed on our GPU servers and the original is deleted as soon as the restore is done. The results stay in your library until you delete them. See the Privacy Policy.
Subscription
How do I cancel RioStudio Pro? On your iPhone, open Settings → your name → Subscriptions → RioStudio, then Cancel Subscription. Pro stays active until the end of the period you paid for.
Can I get a refund? Purchases are made through Apple, so refunds are requested from Apple at reportaproblem.apple.com.
I subscribed but the app shows free. Use Restore Purchases in the app's settings while signed in with the same Apple ID. If it still does not work, email us.
Your data
Delete a video in the app to remove its files. To delete everything, email us your install ID (Settings → Copy install ID). See the Privacy Policy.
Contact
Email info@rioreply.app. Please include your install ID (Settings → Copy install ID) and, for a video problem, roughly when it happened.